1. How do I see parking?
– Select a port or parking lot. Price will show once done.
2. How do I get to the parking lot?
– Our parking lot is very easy to find and get to. A map with custom directions can be printed from the map on the reservations page.
3. What should I bring with me to the lot?
– Please bring your printed receipt from the website reservations (put or show on mobile device).
– PayPal user, please bring your printed receipt and hand to attendant upon arrival.
4. What happens when I get to the lot?
– Our staff will assist your party with their luggage and assist you onto the shuttle.
5. When parking your car, does 241 require you to leave your keys?
– No, you do not have to leave at our POT 1222 Channelside Drive location (under construction).
– Yes, you do have to leave your vehicle keys for our POT 223 South 12th Street & 1236 Channelside Drive location.
– If you ask for additional services, key is required. (Detailing etc).
6. Does the shuttle driver assist with luggage?
– Yes, Shuttle service is included in with the price of your parking.
– Our shuttle drivers will assist with loading and unloading of all luggage.
– POT 223 S. 12th Street location no shuttle.
7. Do you have car seats and boosters on your shuttles?
– Yes, upon request we can accommodate any baby or youngster requiring a car seat or booster seat.
8. How will I know where to be picked up after my trip?
-Upon arrival claim check with phone number directly to shuttle driver is given a locations that has shuttle services. Designated pick-up location will be shown by shuttle driver prior drop-off. The phone number is for special request to assist you.
9. Is the parking lot secure?
– Yes, our 1222 Channelside Drive parking lot and cruise parking storage facility is lit, fenced, and overnight security.
10. Can I make a reservation on the day of our trip?
– Yes, we take reservations up until the cruise or flight departure.
11. What if I have to cancel my reservation?
– A reservation can be cancelled up to 24 hours from your departure time. A one day charge will be assessed along with the processing fee.
12. How do I cancel a reservation?
– Go to Contact Us page to cancel.
13. Additional questions?
– Please go to our Contact Us page and send us an e-mail, or you can call 1-877-886-1583. Our office hours are 7am – 6pm Monday to Saturday.